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The customer operating system

One system.
Every team.
Limitless impact.

Unify customer success, support, delivery and revenue with AI that works across your entire organization.

Connected teamsReal-time insightsAI-nativeEnterprise ready
01 / 06The problem

Your tools don't talk to each other. Your customers can tell.

The CRM doesn't know about the open ticket. Renewals live in a spreadsheet. The context that saves an account is buried in someone's inbox. Every handoff drops something — and it shows up as churn.

The connective layer

Scattered surfaces, connected into one system.

Basalt RoboticsHealth
46
At risk
Usage −11% · sponsor quiet 41d
Renewal · Aug 2142d
$270K
At risk
Readiness58%
#4821 · Sensor exportP1
UrgentBasalt Robotics
SLA28m left
One account recordBasalt Robotics
CopilotAnswer
Which renewals need me this week?
3 at risk. Basalt is highest — $270K, 42 days, usage down 11%. Draft a save play?
health/basaltESC/#5841
Basalt — RoomTeleria
TZ
Tomasz Guest
I'll send the export fix by Friday.
Promise tracked · due Fri
Save playAuto
Health drops below 60
Alert CSM + draft email
Six surfaces · one source of truth
02 / 06The platform

One system for the whole lifecycle — from first login to renewal.

01

Success & Health

Live health scores, risk exposure and save plays — spot the account slipping away weeks before it churns.

Health & Risk
02

Support

Every ticket carries the account, the history and the SLA. One queue, no swivel-chair between tools.

Support
03

Delivery & Projects

Boards, timelines and gates for the onboarding and implementation work that keeps customers live.

Delivery
04

Revenue & Renewals

Forecasts, readiness and playbooks turn every renewal and expansion into a plan, not a scramble.

Renewals
05

Copilot & Intelligence

An operator's AI that reads every account, drafts the work and surfaces what needs you — with sources shown.

Copilot
06

Teleria

Team messaging, a managed phone line, SMS and WhatsApp — with call recaps and promises captured for you.

Teleria
Explore the full platform
03 / 06Intelligence

An AI that actually runs the busywork.

Copilot reads the whole account, drafts the email, builds the renewal plan — grounded in your real data, every claim cited, every action yours to approve.

  • 01

    Grounded, not guessing

    Every answer cites the accounts, tickets and threads it read.

  • 02

    Drafts & acts

    From save-play emails to renewal decks — it does the first 90%.

  • 03

    You hold the keys

    Previewed, permissioned and logged. Approve, edit, or automate.

Syndeo Copilotgrounded · cited
AMWhich renewals need me this week, and what should I do first?
Three renewals are at risk in the next 90 days — Basalt ($270K), Quartzline ($95K) and Vantage ($110K). Start with Basalt: 42 days out, usage is down 11% and the sponsor has been quiet 41 days health/basalt ESC/#5841. There's an open P1 on sensor export tied to the risk. I've drafted a save play: exec check-in, an export-fix timeline, and a renewal offer.
Approve & sendEdit draftOpen Basalt
04 / 06Teleria
Communication, built in

Talk to customers without leaving Syndeo.

Team messaging, a managed phone line, SMS and WhatsApp — in one place. Call recaps and the promises you made are captured automatically and pinned to the account.

Explore Teleria
Basalt Robotics — Renewal room3 · 1 guest
PR
Priya CSM
Quick sync on the export issue before your renewal?
TZ
Tomasz Guest
Yes — and I'll send the export fix timeline by Friday.
Promise detected & tracked · owner Tomasz · due Fri
Teleria Phone · call recap will post here automatically
05 / 06Outcomes

Teams run tighter when everything's connected.

0%
faster renewal prep, with plans drafted for you
0%
fewer surprise churns — risk caught weeks earlier
more accounts covered per CSM
0h
saved per person every week on busywork

Illustrative — from teams consolidating onto Syndeo

06 / 06Trust

Enterprise-grade from day one.

Your data is yours. Copilot only ever acts within the permissions you set — and everything it does is logged.

Visit the trust center
  • Security controls & privacy readinessProgram
  • SSO / SAML & SCIM provisioningAccess
  • Encryption in transit & at restData
  • Granular roles & full audit logsControl
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